Samsung Applications
Back to Telephone Systems
OS Call Reporting
Samsung OfficeServ Call Reporting has been designed to offer organisations of any size the ability to maximise the use of staff, telephony and IT resources. Using historical call statistics, extension, groups of extensions, DDI and trunk activity can be analysed to assess call traffic and users efficiency, so that you can:
- Verify call costs, including multiple carriers
- Calculate call handling capacity and traffic flows
- Manage staffing levels to meet fluctuations in demand
- Create concise billing information for cost centres, extensions, clients and campaigns
- Create automated or on-demand reports in standardised Excel, Word, HTML and email formats
OfficeServ Voice Recording
A fully integrated plug-in module for the OfficeServ Call Reporting and Contact Centre range of products, which can record your ISDN30, ISDN2, SIP or Analogue trunks. By providing a complete management and call recording solution, which is contained and managed from a single work station or server, storing, finding, playback and archiving of calls is just a click away. Many types of organisations can benefit from using OfficeServ Voice Recording. In particular, there are obvious advantages for legal firms, insurance companies, call centres, public agencies, health centres/doctors surgeries and any FSA regulated company that is legally bound to record calls. However, call recording is vital for any organisation that is serious about.
Samsung Xchange
Samsung Xchange the CTI application with a difference. Samsung Xchange connects your telephone to your office computer, making you more productive. When a call is received by your telephone, the callers telephone number (CLI) is displayed on your screen in a small, discreet, notification window. Samsung Xchange also connects to your company’s CRM database/application and looks up the name of the caller in the database for you and displays it. This will allow you to know whos calling even before answering the phone.
