Call Recording

If we could provide the following information direct to your inbox and desktop PC……

• Analysis of calls that are made through your office phone system
• Track how many calls come into your business per day and how they are handled
• Report on how many calls go unanswered into your business
• Capture the CLI from a potential new client that you have missed a call from so you can call them back
• Having access to statistical information about your companies telecommunication activity 24/7

…would it be of interest to you??

If you could review the activity of your staff in real-time on wall boards around the office

…would it be of interest to you??

Why would you want to record your calls?

• Protect the company and our clients and customers
• Establish the existence of facts
• Ensure effective operation of systems
• Compliance with regulatory practises – FSA & Law Society
• Demonstrate standards and procedures
• Investigate abuse of the business’s telecoms systems
• Training and evaluation of new staff and existing staff
• Dispute avoidance/ dispute handling